Privacy Policy

1. Data Controller

CAM HELP DESK LLC (trading as Cam Smart Solutions) is the data controller for any personal information collected through this website.

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2. Strict "No Remote Access" Policy

We prioritize client privacy above all. Our consultants provide verbal guidance only via phone. We do NOT:

• Request remote desktop access (e.g., TeamViewer, AnyDesk).
• Ask for your personal passwords.
• Access your camera feeds or recordings.

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3. Information We Collect

We collect limited data necessary to schedule appointments and process payments:

• Identity Data: Name and Phone Number (for callbacks).
• Technical Data: Device model (e.g., HP OfficeJet Pro 9015) to prepare troubleshooting steps.
• Payment Data: Processed securely via Stripe. We do not store credit card numbers.

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4. Data Retention Period

We retain your personal contact information (name, phone number, device details) for a maximum of 12 months from the date of your last service appointment. After this period, your data is automatically purged from our systems. Payment records processed via Stripe are retained in accordance with Stripe's data retention policies and applicable financial regulations.

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5. Data Breach Protocols

In the unlikely event of a data breach affecting your personal information, CAM HELP DESK LLC will:

• Notify affected individuals within 72 hours of discovering the breach via email or phone.
• Report the breach to relevant regulatory authorities as required by California law (CCPA).
• Provide a detailed incident report outlining the nature of the breach, the data affected, and the remediation steps taken.
• Offer complimentary identity monitoring services if sensitive data was compromised.

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6. California Residents (CCPA)

Since our headquarters are in Sacramento, CA, we fully comply with the California Consumer Privacy Act (CCPA). You have the right to request deletion of your personal contact data from our records at any time by emailing support@camsmartsolutions.com.