1. Legal Entity & Statement Descriptor
Cam Smart Solutions is a trading name for network consulting services. All payments are processed by the legal entity: CAM HELP DESK LLC.
Note: To help you recognize this transaction, your bank statement will show the charge as "CAM SMART SOL".
2. The "No-Fix, No-Fee" Guarantee
We operate on a result-oriented basis. If our technicians cannot identify the root cause or provide a configuration solution for your device issue, you are eligible for a 100% Refund of the service fee.
3. 7-Day Configuration Warranty
If the same connectivity issue reoccurs within 7 days of our service session:
- We will provide a follow-up audit at no extra cost.
- If the issue persists after the second audit, CAM HELP DESK LLC will issue a full refund.
4. Exclusions (Non-Refundable)
Please note that we provide consulting and dispatch services, not hardware. Refunds are NOT approved for:
- On-Site Dispatch Fees: If an independent Field Nation technician has already been dispatched and arrived at your designated location, the dispatch/travel fee is strictly non-refundable, as the contractor's time and travel have been executed.
- Hardware Defects: If your printer, camera, doorbell, or router is physically broken.
- ISP Outages: Connection loss due to your Internet Service Provider going offline.
- Unwillingness to Cooperate: If a client refuses to follow the troubleshooting steps provided.
5. Processing Time
To request a refund, please email support@camsmartsolutions.com with your Appointment ID. Approved refunds are processed back to the original payment method (Stripe) within 5–7 business days.